Note: Before upgrading your software we highly recommend making a backup of the software. If the upgrade fails it could corrupt data.
Before running an upgrade be sure to make a backup by going to Tools>Backup/Restore. You can click here for more information on making a backup.
In addition to a Premisys backup, SQL backups can be made as well.
Hold down windows key and R to open the run command and type services.msc and hit enter.
Find and stop the Identicard Windows Service, IDenticard Scheduling Service and SQL Server ("Instance name")
Then browse the following location C:\Program Files\Microsoft SQL Server, and select the appropriate instance.
Double Click on MSSQL, then double click on DATA and copy the following files.
Place those files in another location and you now have the SQL Backups.
To run the upgrade unzip the PremiSys installation files.
In the unzipped folder double click on Setup.exe to start the upgrade.
Click next, accept the license agreement and click next.NOTE: PLEASE CHECK TO MAKE SURE THAT AT THE TOP OF THE SETUP BOX IT SAYS UPGRADE MODE AS SHOWN IN THE PICTURE BELOW. IF IT DOES NOT PLEASE DO NOT PROCEED AND CALL TECH SUPPORT AT (800-220-8096)
Check only the box for Server and click next.
Click upgrade. NOTE: IF IT ASKS FOR DATABASE CREATION CREDENTIALS YOU NEED TO SELECT SQL AUTHENTICATION AND USE THE SA ACCOUNT THEN CLICK TEST CONNECTION AND HIT NEXT